In Response to COVID-19
Important Note: Travel to and from Palo Verde Used Cars is approved per the state of Arizona, Palo Verde Used Cars remains open as an essential business to provide services to our customers. We are here for you during this unprecedented time.
We want to thank you for choosing Chapman Automotive! The safety of our employees as well as our customers is of utmost importance to us. In response to the growing concerns about the spread of the novel coronavirus (COVID-19), we want to provide an update on the steps we've put in place to help protect our guests:
GREETINGS: We have advised all dealership employees to suspend handshakes and physical contact with our guests. While it is normally our policy to greet guests with a handshake and a smile, we are taking precautionary measures against spreading illness. The smile and guest focus will continue!
SANITATION: Our janitorial staff and employees have been instructed to increase their focus on disinfecting all surfaces throughout our dealerships.
SUPPLIES: We have secured extra supplies of disinfectants, alcohol wipes, hand sanitizers and gloves for employee and guest's use. If you are in our dealership and service center and would like to use any of these items, please ask a team member.
GUESTS' VEHICLES: Our dealership employees have been instructed to start implementing the use of plastic seat covers, mats, and plastic steering wheel covers on all guest vehicles. These items will not be removed until the vehicle is delivered to you and a team member will remove these items using gloves.
LOANER VEHICLES: Loaner vehicles will be thoroughly cleaned and sanitized using proper cleaning materials after each customer's use.
EMPLOYEES' HEALTH: Our team members are prohibited from reporting to work without self-quarantine and doctor's certification if they have been exposed to a COVID-19 patient, or if they have traveled to a high-impact area (as determined by the CDC). As a company, we have also ceased all nonessential business travel.
Please know that our businesses remain open and we continue to be prepared to provide any assistance with vehicle sales and service. We continue to monitor the situation closely and will continue to provide updates should the need arise. Thank you very much for your understanding.
Sincerely,
The Chapman Automotive Group Team